What we shipped

Cleaned up the customer dashboard so every label reads in plain English, with inline explanations instead of internal shorthand.

Tightened how agents write to you — no internal codes or system chatter ever reaches a reply.

Agents now guarantee a real answer to every question — a request can never quietly dead-end.

Gave the product front-door agent a smarter intake that sorts every incoming request to the right place automatically.

Added nightly off-site backups of every agent's memory and history, so nothing is ever lost.

Agents can now correctly tag the right people in a shared channel when they need someone's attention.

Connected agents to live analytics so they can answer data questions straight from the source.

Introduced scheduled, recurring work — agents can now run standing jobs on their own cadence.

Wired issue-tracking into the conversation, so tickets get created and tracked without leaving Slack.

Upgraded the models behind the agents for faster, sharper answers across the board.

When you report an issue, the agent now follows up in the thread the moment it's resolved.

Added clear tracking of feedback and usage so we can see exactly how each agent is performing.

Agents now flag clearly when they're rate-limited instead of going quiet — no more guessing.

Agents can now build and attach governed analytics workspaces for self-serve, plain-English data exploration.

Made agent restarts graceful — in-flight work finishes cleanly instead of being cut off.

Sharpened cost and usage accounting so the numbers on your dashboard are exact to the cent.